Refund Policy

This Refund Policy explains when payments to DSPRS are, and are not, refundable. It applies to every paid purchase made through our website, including subscription plans and à-la-carte storage and feature add-ons. By completing a purchase you confirm that you have read and agreed to this policy and to our Subscription Terms and Terms of Service.

All prices are shown and charged in Egyptian Pounds (EGP) and are processed by our payment provider, Paymob. We never see or store your full card details.

DSPRS is a digital service. The moment a payment succeeds, the corresponding benefit is delivered immediately and in full: your storage limit, event capacity, and premium features are unlocked and your photos begin uploading, processing, and matching right away.

Because the service is consumed as soon as it is activated, all payments are final and non-refundable except in the limited cases described in “Billing errors & unauthorized charges” below, or where a refund is required by law (see “Your statutory rights”).

When you buy photos from an event, the full-resolution files are unlocked in your gallery the moment the payment clears, so photo purchases are likewise final. Every photo purchase sends a receipt to your email that names the seller and the order reference.

Some organizers collect photo-sale payments through their own payment account rather than DSPRS’s. Your receipt and the checkout page say so (“Paid to <organizer> via Paymob”), and the charge may appear under the organizer’s name on your statement. In that case the organizer is the seller of record: refund requests go to them, and any refund they issue automatically locks the photos again and reaches your card within 5–10 business days. DSPRS keeps the order record and will help you reach the organizer if you cannot.

Paid plans are billed in advance for the full billing period you choose (monthly or yearly) and renew automatically at the end of each period using your saved card, until you cancel. See the Subscription Terms for how auto-renewal works.

You can cancel at any time, and cancellation is fully self-service:

• Open Plans & subscription, go to your payment method, and turn off auto-renew (remove your saved card).
• Cancellation takes effect at the end of the current paid period. You keep full access until then.
• The current period is not refunded. Cancelling stops the next charge; it does not refund time you have already paid for.

Storage and feature add-ons are applied to your account as soon as payment succeeds and are non-refundable, including any portion you have not yet used. Downgrading a plan or removing an add-on later does not generate a cash refund for unused capacity.

When you upgrade mid-cycle, we automatically credit the unused value of your current plan against the new one, so you only pay the difference. This proration is shown to you before you confirm.

When you downgrade, the change takes effect at your next renewal. There is no cash refund for the difference between a higher and a lower plan within a period already paid for.

We will investigate and, where confirmed, refund in full:

• duplicate charges for the same order;
• a charge made after you had already cancelled auto-renew;
• an incorrect amount caused by a technical fault on our side;
• a charge you did not authorize.

Nothing in this policy limits any non-waivable right you have under applicable consumer-protection law, including the Egyptian Consumer Protection Law (Law No. 181 of 2018) and its executive regulations. Where the law grants you a refund or cancellation right that cannot be excluded by agreement, that right applies regardless of anything stated above.

If you believe a charge qualifies under this policy, email billing@dsprs.com from the email address on your account and include:

• the order or receipt number (find it in your billing history);
• the date and amount of the charge;
• a short description of the issue.

We aim to acknowledge requests within 2 business days and to resolve eligible refunds within 14 days. Approved refunds are returned to the original payment method through Paymob; the time for the funds to appear depends on your bank or card issuer.

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy is posted, and the “Last updated” date above will always reflect the current version. Questions? Reach us any time at billing@dsprs.com.